Focusing on our people, and having an inclusive and diverse workplace, ensures we provide our clients with the best possible service. Ultimately, it is the people at LCP that make a difference and who go the extra mile for their clients, colleagues and community.
We are committed to delivering high quality and cost effective solutions that meet our clients’ needs. We achieve this through a combination of quality recruitment, investment in training and rigorous review procedures.
We measure our success via feedback from clients, both informally and through our client care programme and client satisfaction surveys.
It is important to us that we maintain high standards of professionalism and ethics in everything we do. To support this we have a number of internal committees that develop, maintain and monitor professional standards, share best practice throughout the firm and provide guidance.
1. People, diversity and inclusion
Our success depends on the energy, motivation, and talent of our people; so it is important that we offer an enjoyable and supportive place to work. To learn more about what do we do to support diversity in the workplace click here.
We achieve this by having a friendly and supportive culture and offering a range of benefits to facilitate work-life balance, including childcare vouchers, a confidential helpline offering free advice and an agile working policy.
We aim to offer exciting and challenging opportunities to enable our people to develop personally and professionally. We have an active social committee which organises regular events that are subsidised by LCP.
Contributing to the wellbeing, prosperity and health of the wider world is something that we take seriously.
That’s why we have established the LCP Foundation, a philanthropic foundation donating £150,000 per annum to various charities. The Foundation will support the causes our people feel passionate about by making direct grants, matching our people’s fundraising and extending the volunteering opportunities available.
Empowering vulnerable members in our community is central to our culture at LCP. For many years our local Communities Groups have focused on supporting local charities that tackle homelessness. The LCP Foundation will be continuing and expanding this work and we are delighted to be able to give our first two grants totalling £80,000 to Trinity Winchester and West London Mission, who LCP have been working with for several years.
Alongside our fundraising, our people also volunteer in the local community with everyone entitled to a paid day of volunteering each year. We have served meals to the homeless, supported them with their digital skills and money management, gardened, wrapped Christmas presents, provided companionship for the elderly and given careers talks at local schools.
3. Public interest
We have representatives on over 60 different external professional and trade committees and groups, including ones organised by the Association of Consulting Actuaries, the Institute and Faculty of Actuaries, and the Society of Pension Professionals. In this way, we share our knowledge and expertise with others in our industry, contributing to policy development and the public interest.
In 2016, LCP became one of the first actuarial firms to be accredited under the Quality Assurance Scheme (QAS), awarded by the Institute and Faculty of Actuaries (IFoA). The QAS accreditation ensures that appropriate quality assurance policies and processes are in place and that they are embedded into an organisation’s culture. Read here to find out more about the QAS.
We ask about environmental and social factors when selecting our suppliers and support local, independent suppliers where possible.
Our Statement of Supplier Expectation sets out LCP’s values and what we expect of those we work with. We carry out due diligence on all of our suppliers to ensure they meet these values, covering areas such as the environment, staff working conditions, workplace diversity and areas of legal compliance.
We ensure our cleaners, security guards and other regular on-site contractors are paid at least The Living Wage, so LCP meets the criteria to be a Living Wage employer.
Our stationery suppliers are environmentally accredited and our cleaners only use environmentally-friendly products.
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure this. Click here to read our latest Modern Slavery Act statement.
We have an ongoing commitment to reducing our impact on the environment. We monitor our energy and resource use, and constantly look out for ways to reduce them.
Individual engagement is critical to reducing our environmental impact. This is because much of our impact is through the day-to-day actions of our people as they carry out their roles. We use our internal social network, a dedicated intranet area and a network of Green Champions to encourage engagement.
Our London office building has BREEAM “Excellent” certification for sustainability. Click here to read out latest environmental policy statement.
LCP CARES - our promise to our clients, our colleagues and the wider community
Watch the video to find out more about working with LCP and our client promise.